1. I want to download a file but I don't get a download link
- Your limit or the total download limit for the latest 12 hours are used up.
- The global download limit of 30 files per 10 minutes is used up.
2. When are downloads credits reduced from my credits as premium user?
- When you generate a download link, the credits are reduced, not while downloading. So make sure you only generate the file once.
3. I purchased a pin but I didn't receive it yet.
- There may be an error with the transaction, if not, then we will activate your PIN within 24-48 hours.
4. I get other problems while downloading
- Contact us using the Contact Us forum or email us at admin @ stuffentertainment.com.
5. When are the stats resetted?
- Every 15 minute.
6. I am getting corrupted files after the download
- Download the file again, it must be an error with the download.
- Reasons: We update/check our RS accounts every 5 minutes. If an account ran out of BW in those 5 minutes you could get an error while downloading because the system has picked that account...
7. I have problems while downloading, what to do now...
- Report the problem with the download server and other details to us.
8. I'm receiving a 5kb or 0kb file...
- Most people panic when this happens. Just wait a bit and try to re-download the file. This problem occurs because the server is overloaded.
If you get a 5kb file it means that our accounts are out of usage (mostly free users will get this, premium users will get this never!).
Just try again to download your file!
Once again, when your file is generated, it stays on the server and you can download it whenever you want (from the same IP). Free users have 2 hours to download the file and premium users have all the time they need.
5kb file -> RS Accounts out of use
0kb file -> Error between Rapidshare and our servers!
9. My file stops downloading!
- We (RapidUnblock.com) are not responsible for errors while downloading. We simply stream Rapidshare files though our servers. And if there are errors, then it is an error between Rapidshare and our servers or an error on your end.
